Privacy Policy

Welcome to DK Services ("DK Services", "we", "our", or "us"). We recognize the importance of protecting the privacy, confidentiality, and security of the personal information entrusted to us by our candidates, employees, independent contractors, business clients, logistics partners, website visitors, and members of the public. We are committed to handling your personal information in a transparent, secure, and responsible manner in full compliance with all applicable Canadian federal and provincial privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), the British Columbia Personal Information Protection Act (PIPA), and the Alberta Personal Information Protection Act (PIPA).

As a premium provider of manpower staffing (recruitment, placement, and employment coordination) and logistics/freight services (transportation management, dispatching, warehousing, and delivery coordination) mainly in Canada, we process personal and business data primarily to facilitate placement, manage employment relationships, optimize transport routing, process service inquiries, and deliver reliable and efficient customer service.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access or use our website, apply for a job or staffing placement, coordinate logistics services, communicate with us through online forms, email, telephone, or other digital channels, or otherwise interact with our services. It also explains your privacy rights under Canadian laws and the choices available to you regarding the collection and use of your personal information.

By accessing or using our website, submitting job applications, contracting our logistics services, contacting our team, or otherwise providing personal information to DK Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue the use of our website and refrain from submitting personal information through our online platforms or services.

This Privacy Policy applies solely to information collected through the DK Services website and any related digital and operational services operated by us. It does not apply to third-party websites, services, or platforms that may be linked from our website or integrated into our systems. We encourage you to review the privacy policies of any external websites before providing them with your personal information.

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, technological advancements, or regulatory requirements in Canada. Any updates will become effective immediately upon publication on this page unless otherwise stated. Your continued use of our website or services following any modifications constitutes your acceptance of the revised Privacy Policy.

We collect only the information that is reasonably necessary to operate our business, provide our manpower and logistics services, manage employment placement, respond to customer inquiries, improve our website, and comply with applicable Canadian legal obligations. The type of information we collect depends on how you interact with DK Services.

The personal information we may collect includes, but is not limited to, the following categories:

• Manpower & Staffing Information (Candidates and Placed Employees):
  • Identification and Contact Details: Your name, home address, email address, telephone number, and emergency contact details.
  • Professional Profile: Résumés/CVs, cover letters, employment history, education records, certifications (e.g., forklift license, professional credentials), skills assessments, language proficiencies, and reference contact details.
  • Employment Verification and Tax Data: Work permit or visa details, Social Insurance Number (SIN) (collected only when required for payroll, taxation, and statutory purposes upon employment), tax forms (such as TD1 and TP-1015.3-V), bank account details for direct deposit, and benefit enrollment details.
  • Screening and Background Checks: Police background checks, driving records/abstracts (specifically for logistics and driver placements), and reference checks as permitted by law.
• Logistics & Dispatch Information (Shippers, Receivers, and Drivers):
  • Driver & Fleet Data: Driver's license details, driving record, vehicle inspection logs, safety logs, and geographic/GPS location tracking data of logistics vehicles during transit to monitor routes, safety, and delivery ETAs.
  • Shipping and Consignment Details: Sender and receiver names, delivery addresses, telephone numbers, emails, signature confirmations, customs invoices (for cross-border transport where applicable), and descriptions/values of transported goods.
• Technical & Usage Information: Internet Protocol (IP) address, browser type and version, device operating system, language preferences, referring website URLs, pages visited, duration of visit, dates, and times of access.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar technologies that help us remember your preferences, improve website performance, analyze visitor behavior, and enhance your browsing experience.
• Business Contact & Billing Information: If you correspond with us on behalf of a corporate client, subcontractor, shipper, or business partner, we may collect your company name, corporate address, business contact details, job title, business tax registration numbers (GST/HST/QST), credit information, and payment or invoice details.

We do not intentionally collect sensitive personal information unless it is voluntarily provided and reasonably necessary for a legitimate business purpose, such as safety certifications or medical accommodations. We ask that you do not submit confidential, financial, medical, or other highly sensitive information through our website unless specifically requested by us.

If you choose not to provide certain personal information, some services, communications, or website features may not be available or may not function as intended.

DK Services uses the personal information we collect only for legitimate business purposes and in accordance with applicable Canadian privacy laws. We process your information to operate our business efficiently, provide candidate placement and logistics support, improve our services, maintain website security, and fulfill our legal, tax, and regulatory obligations.

Depending on your interaction with our website and services, we may use your personal information for one or more of the following purposes:

• To deliver manpower recruitment and placement services, including screening candidates, assessing qualifications, conducting reference checks, and sharing candidate profiles with potential employer-clients.
• To manage employment and placement relationships, including payroll processing, tax reporting to the Canada Revenue Agency (CRA) and Revenu Québec, direct deposits, administering benefits, and ensuring worker safety.
• To schedule, dispatch, route, coordinate, and track freight shipments, warehousing operations, and cargo deliveries, including verifying signatures on delivery receipts.
• To utilize vehicle GPS tracking and telematics systems to plan routes efficiently, ensure transport safety, check compliance with commercial driving logs, and provide real-time updates to shippers and receivers.
• To respond to your inquiries, pricing requests, transport quotes, employment requests, or customer feedback submitted through our contact forms, email, or telephone.
• To improve the functionality, performance, accessibility, and user experience of our website through analysis of visitor interactions.
• To monitor, troubleshoot, and protect the security, integrity, and reliability of our website, databases, systems, and physical premises from unauthorized access, cyber threats, fraud, or damage.
• To comply with applicable Canadian federal and provincial legal, regulatory, transport, or customs requirements (such as transport safety audits, CBSA declarations, accounting requirements, and auditing standards).
• To establish, exercise, or defend our legal rights, investigate suspected contract violations or fraud, resolve disputes, and protect the rights, safety, property, and interests of DK Services, our clients, employees, and the public.

We will only retain and process your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, satisfy legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records.

DK Services does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. Any use of your information will always be limited to the purposes described in this Privacy Policy or otherwise authorized by applicable law.

DK Services uses cookies and similar tracking technologies to improve your browsing experience, enhance website functionality, analyze website traffic, and better understand how visitors interact with our content. These technologies help us provide a secure, reliable, and user-friendly online experience.

Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your browser, remember your preferences, improve performance, and collect information about how the website is being used.

We may use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the proper operation of our website, including form submissions, security checks, and session management. These cookies cannot be disabled without affecting site functionality.
• Performance & Analytics Cookies: Used to collect anonymous, aggregated statistics regarding website traffic, visitor behavior, page performance, and usage statistics to help us optimize our website.
• Functional Cookies: Allow the website to remember your preferences (such as language selection) to provide a more personalized browsing experience.
• Security Cookies: Help detect suspicious activities, prevent fraudulent use of our contact forms, and maintain the security and integrity of our online services.
• Third-Party Analytics: Trusted third-party service providers, such as Google Analytics, may place cookies on your device to analyze web traffic. These providers manage information according to their own privacy policies.

Most web browsers automatically accept cookies; however, you may modify your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may affect the functionality, performance, or availability of some features on our website.

By continuing to use our website without changing your browser settings, you consent to our use of cookies and similar technologies as described in this Privacy Policy, where permitted by applicable law.

DK Services values your privacy and does not sell, rent, trade, or otherwise disclose your personal information to third parties for commercial marketing purposes. We only share personal information when it is necessary to operate our manpower placement and logistics business, provide our services, comply with legal obligations, or protect our legitimate interests.

Depending on the circumstances, your personal information may be shared with the following categories of recipients:

• Prospective Employers & Clients (Manpower Services): We share candidate resumes, skills profiles, qualifications, and references with employer-clients who have job openings, strictly for placement and staffing recruitment purposes.
• Shippers, Consignees, and Carriers (Logistics Services): We share routing details, shipping addresses, delivery descriptions, driver contacts, and signature confirmations with shippers, consignees, transport brokers, and carriers to execute shipping services.
• Authorized Employees & Coordinators: Personal information is accessed by employees (such as HR managers, payroll administrators, and dispatchers) who require the information to perform their job duties.
• Service Providers: We share information with carefully selected third-party service providers that assist us with payroll processing, cloud database hosting, background check screening, fleet GPS software, email communications, and IT support. These providers are contractually required to protect your information.
• Legal and Regulatory Authorities: We may disclose personal information where required or permitted by Canadian federal or provincial law, court orders, subpoenas, tax audits (CRA and Revenu Québec), transport safety regulations, customs/border compliance (CBSA), or law enforcement requests.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of the transaction, subject to appropriate privacy and confidentiality agreements.

Where third-party organizations process personal information on our behalf, we take reasonable steps to ensure they maintain appropriate administrative, technical, and physical safeguards to protect your information in accordance with applicable Canadian privacy laws.

DK Services retains personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected, including providing staffing and transport services, maintaining candidate profiles, complying with legal and taxation requirements, resolving disputes, and enforcing our agreements.

The length of time we retain personal information depends on the type of info and Canadian statutory requirements:

• Employment and Payroll Records: HR records, direct deposit details, payroll histories, and tax forms (TD1/TP-1015.3-V) are retained for the duration of employment plus an additional 6 to 7 years to comply with Canada Revenue Agency (CRA) and provincial audit requirements.
• Logistics Bills & Shipping Records: Freight invoices, bills of lading, delivery logs, and customs paperwork are retained for 6 years to satisfy transport safety laws and tax regulations.
• Candidate Placement Files: Resumes and references submitted by job seekers are retained in our active talent pool for up to 3 years, after which they are deleted or updated upon candidate request.
• GPS Tracking Logs: Driver geographic location logs are retained for route auditing and dispatch safety records, and are regularly purged or anonymized when no longer required.

Once personal information is no longer required, we securely delete, shred, destroy, or anonymize it using secure physical and technical methods to prevent unauthorized access or reconstruction.

DK Services is committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. We implement reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, copying, disclosure, alteration, modification, or destruction.

Our security measures include:

• Using encryption protocols (SSL/TLS) for data transmission on our website and portals.
• Restricted database access, ensuring only authorized HR managers, dispatchers, and payroll specialists can view personal information.
• Implementing secure firewalls, network monitoring, security logs, and malware scanners to protect our systems from cyber threats.
• Storing physical files (such as employment contracts and bills of lading) in locked cabinets with controlled access on our premises.
• Training our employees and truck coordinators on Canadian privacy laws, confidential handling of worker documents, and safe data management practices.

We have established a comprehensive Confidentiality Incident / Privacy Breach Response Plan. Under PIPEDA and Quebec's Law 25, in the event of a security breach involving personal information that poses a "real risk of significant harm" (RROSH) or a severe confidentiality incident, we will promptly report the breach to the Office of the Privacy Commissioner of Canada (OPC) or the Quebec Commission d'accès à l'information (CAI), and notify affected individuals as required by law.

While we take all reasonable precautions, no database or online transmission can be guaranteed to be 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

DK Services operates primarily in Canada; however, some of our third-party service providers (such as cloud hosting, backup storage, software-as-a-service platforms, and tracking applications) may process or store personal information in servers located outside of Canada, most commonly in the United States.

As a result, your personal information may be transferred to, processed, or stored in jurisdictions where privacy and data protection laws differ from Canadian laws. In such cases, foreign courts, law enforcement agencies, or regulatory authorities may have lawful access to your personal info under the local laws of those jurisdictions (such as the US Patriot Act).

Before transferring personal information across borders, we take all reasonable steps to ensure that appropriate contractual, technical, and administrative safeguards are in place to ensure that the information receives a comparable level of protection. In accordance with Quebec's Law 25, we conduct Privacy Impact Assessments (PIAs) before transferring personal information outside of Quebec to ensure that it is adequately protected in the destination jurisdiction.

By using our website, submitting job applications, or contracting our logistics services, you acknowledge and understand that your information may be processed on servers outside Canada where it may be subject to the lawful access laws of those jurisdictions.

DK Services provides professional manpower placement and logistics services. Our website and services are not directed, designed, or intended for children. We do not knowingly collect, use, or disclose personal information from children under the age of 14 (which is the age limit for child consent under Quebec's Law 25 and standard Canadian practices).

We ask that minors under the age of 14 do not submit personal information, resume files, or contact requests to us. If we become aware that we have inadvertently collected personal info from a child under 14 without verifiable parental consent, we will take immediate steps to permanently delete that information from our active databases.

If you are a parent or guardian and believe that your child under 14 has provided personal information to us, please contact our Privacy Officer immediately so we can remove their information.

As a Canadian resident, you have specific rights regarding the collection, use, and disclosure of your personal information under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25 (Act respecting the protection of personal information in the private sector), and other provincial private-sector privacy acts.

Subject to certain exceptions and legal limitations, your privacy rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and receive details on how your info is being collected, used, and shared.
• Right to Rectification (Correction): You have the right to request that we correct or update any inaccurate, incomplete, or outdated personal information in your file (such as tax records, contact details, or credentials).
• Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may prevent us from providing services or assessing your eligibility for job openings.
• Right to Portability: Under Quebec's Law 25, you have the right to receive your personal information in a structured, commonly used technological format, and request that we transmit this data directly to another organization.
• Right to Erasure / De-indexing: You have the right to request that we delete or cease distributing your personal information, or request de-indexing if the publication of the information causes you harm.
• Right to Complain: If you are not satisfied with how we handle your personal information, you have the right to file a complaint with our Privacy Officer. If your concern is still unresolved, you may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Commission d'accès à l'information du Québec (CAI).

To exercise any of these rights, please submit a written request to our Privacy Officer. We may request proof of identity before processing your request to prevent unauthorized access. We will respond to your request within 30 days, as required by Canadian privacy laws.

DK Services reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our staffing/logistics business practices, technology systems, or legal obligations under Canadian privacy laws.

When we make modifications, we will update the "Last Updated" date displayed at the top of the privacy policy page. If the changes are material, we will provide additional notice on our homepage or via email to registered job seekers and corporate clients.

Any amendments will become effective immediately upon posting. Your continued use of our website, application forms, or logistics services after we post an updated policy signifies your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using our website and request that we close your file.

If you have any questions, concerns, complaints, or if you wish to exercise your privacy rights under Canadian laws, please contact our designated **Privacy Officer**. We are committed to addressing privacy-related inquiries in a timely, transparent, and professional manner.

We value the trust you place in DK Services to handle your manpower staffing and logistics needs safely and responsibly in Canada.